Reach Quality Assurance App Privacy Policy
This Privacy Policy describes how Reach Immigration (“we,” “us,” or “our”) collects, uses, and discloses personal information when you use our Reach Quality Assurance (the “App”).
Information We Collect
1.1 Account Information: In order to use the App, we require Reach Immigration Employees to sign in with a username and password. The account information includes the following:
- Employee Name
- Business mobile number
- Email address
- Branch Name
1.2 Usage Information: We may collect information about the interactions of Reach Immigration Employees with the App, such as the features they use, the actions they take, and the duration of their sessions. This information is collected to improve the functionality and performance of the App.
1.3 Device Information: We may collect certain information about the devices used by Reach Immigration Employees to access the App, including the device type, operating system, unique device identifiers, and mobile network information. This information is collected to ensure the compatibility and security of the App.
Use of Information
2.1 Personalization and Improvement: We may use the information we collect to personalize the experience of Reach Immigration Employees with the App and to improve its functionality and performance. This includes optimizing the App’s features and providing relevant content and recommendations.
2.2 Call Log and CRM Matching: The App’s feature that allows reading the call log and matching it with our Customer Relationship Management (CRM) system is limited to Reach Immigration Employees only. This enables us to analyze and track sales-related activities and improve our customer interactions.
2.3 SMS Reading: The App’s ability to read SMS messages on devices is limited to Reach Immigration Employees only. This feature is utilized to analyze and track sales-related communications and improve customer engagement.
2.4 Phone Permissions: The App may request certain phone permissions, including admin access, call log access, contacts access, SMS access, and battery saver access. These permissions are necessary for the proper functioning of the App’s features and to provide Reach Immigration Employees with a seamless user experience.
Data Sharing and Disclosure
3.1 Service Providers: We may engage third-party service providers to assist us in providing and maintaining the App. These service providers have access to Reach Immigration Employees’ personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
3.2 Legal Requirements: We may disclose Reach Immigration Employees’ personal information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, Reach Immigration Employees’ personal information may be transferred to the acquiring entity or third party.
Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of the data.
Children’s Privacy
The App is intended for use by Reach Immigration Employees only and is not directed towards individuals under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete such information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify Reach Immigration Employees of any material changes by posting the updated Privacy Policy on our website or within the App. We encourage Reach Immigration Employees to review this Privacy Policy periodically for the latest information on our privacy practices.
Contact Us
If Reach Immigration Employees have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].
By using the App, Reach Immigration Employees consent to the collection, use, and disclosure of their personal information as described in this Privacy Policy.